Shipping policy

Effective Date: January 1, 2023

Thank you for shopping with CloudMat. We are committed to delivering your order quickly, safely, and efficiently. Please review our Shipping Policy for information regarding order processing, shipping times, and delivery.

1. Shipping Coverage

CloudMat proudly offers FREE Worldwide Shipping.

No matter where you are located, we strive to deliver our products directly to your doorstep with reliable international shipping partners.

At this time, we ship to most countries and regions worldwide.

If we are unable to deliver to your location, we will notify you promptly and issue a full refund if necessary.

2. Order Processing Time

Orders are processed within:

1–3 Business Days

Orders are processed Monday through Friday, excluding weekends and public holidays.

During peak seasons, promotional events, or holidays, processing times may be slightly extended.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information (when available).

3. Estimated Delivery Time

After processing, estimated delivery is:

7–10 Business Days

Please note that delivery estimates may vary depending on:

Destination country
Customs clearance
Local courier operations
Weather conditions
Public holidays
Unexpected logistical delays

Delivery times are estimates only and cannot be guaranteed.

4. Shipping Cost

We are pleased to offer:

FREE Shipping on All Orders Worldwide

There are no minimum purchase requirements and no hidden shipping fees.

Any customs duties, import taxes, or local fees imposed by your country's authorities remain the responsibility of the customer where applicable.

5. Order Tracking

When available, tracking information will be emailed once your order has been dispatched.

Please allow 24–72 hours for tracking information to become active after shipment.

If you have not received tracking information within a reasonable time, please contact our customer support team.

6. Customs, Duties & Taxes

International orders may be subject to customs inspections and import regulations depending on your country.

Customers are responsible for:

Import duties
Customs fees
Local taxes
Government-imposed charges

CloudMat has no control over these charges and cannot predict their amount.

7. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If an incorrect or incomplete address is provided, your shipment may experience delays or be returned.

If an order has not yet been shipped, we will gladly assist with updating your shipping address.

Once an order has been shipped, address changes may no longer be possible.

8. Lost, Delayed or Stolen Packages

If your package appears delayed, please first check your tracking information.

If your package has not arrived within the expected delivery window, please contact us.

We will work closely with the shipping carrier to investigate the shipment.

CloudMat is not responsible for delays caused by:

Customs inspections
Severe weather
Carrier disruptions
Natural disasters
Government actions
Other events beyond our control

If a shipment is confirmed lost by the carrier, we will work with you to arrange an appropriate resolution, which may include a replacement or refund.

9. Split Shipments

For orders containing multiple items, products may occasionally be shipped separately from different fulfillment centers to ensure the fastest possible delivery.

You may receive multiple tracking numbers for a single order.

There will be no additional shipping charges.