Contact information

Effective Date: January 1, 2023

At CloudMat, we are committed to providing exceptional customer service. Whether you have questions about our products, your order, shipping, returns, or general inquiries, our dedicated support team is here to help.

Customer Support

Our customer service team is available to assist you with:

Product information
Order status updates
Shipping inquiries
Returns and refunds
Payment assistance
Product recommendations
Website support
General questions

We strive to respond to all customer inquiries as quickly as possible.

Contact Details

Store Name
CloudMat

Website
cloudmat.store

Email
support@cloudmat.store

Phone
+1 250 258-6878

Business Address
321 23 St NE
Salmon Arm, BC, V1E 1Y8
Canada

Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM (Pacific Time)

Saturday
10:00 AM – 4:00 PM (Pacific Time)

Sunday & Public Holidays
Closed

Email Support

The fastest way to contact us is by email.

Email: support@cloudmat.store

We aim to reply within 24 business hours. During holidays or promotional periods, response times may be slightly longer, but we always work to answer every inquiry as quickly as possible.

Phone Support

If you prefer speaking with our team, you may contact us during business hours.

Phone: +1 250 258-6878

Please have your order number available so we can assist you more efficiently.

Order Assistance

For questions regarding an existing order, please include the following information in your email:

Full Name
Order Number
Email Address used during checkout
Description of your inquiry

Providing these details helps us resolve your request more quickly.

Returns & Refunds

If you wish to request a return or refund, please contact our support team before sending any products back.

Please include:

Order Number
Reason for the return
Photos of the product (if applicable)

Our team will provide complete return instructions and assist you throughout the process.

Business Information

CloudMat is an online retailer specializing in cozy, stylish, and functional bathroom essentials designed to bring comfort, safety, and warmth to every home.

Founded in 2023, we proudly serve customers worldwide with carefully selected products and reliable customer support.

Feedback & Suggestions

We value every customer's feedback.

Your suggestions help us improve our products and services. Whether you have an idea, recommendation, or comment about your shopping experience, we'd love to hear from you.